Contact Benefits

Ways to contact us

Please note: we normally respond to enquiries in date order, unless there are other pressing matters, for instance action to evict you by your landlord, so make sure you tell us all about these. All written communications are stored on our document imaging system and cannot be lost. We are taking around:

  • 20 days to process benefit claims and
  • 10 days for changes affecting benefit and charges.

We will write to you to inform you of the outcome. This could be a letter or a revised invoice.


For council tax support and housing benefits enquiries

If your enquiry is about Council Tax please use the Council Tax enquiry form

If you need to attach documents or scanned images connected with your enquiry you can do it here (click Add to upload more than one document)
eForms by AchieveForms

 Telephone: 01753 475111

Benefits telephone enquiries operate from Monday to Friday from 8am - 7pm.


Landmark Place
High Street

MyCouncil opening times and locations